Good luck resetting your password! -_-

I cant log into my Urban On App account and thought maybe it was because I forgot my password. Even after following the reset password instructions to a T I cant access my account. I have a few rewards so Im reluctant to create a whole new account. Ive tried COUNTLESS times and have googled the problem and saw that I am not the only one with this issue. I really wish someone would fix this. Ive literally been trying for MONTHS.

Have_a_salad about Urban Outfitters, v6.5.1